Kernel Confusion

A customer of mine uses Microsoft BitLocker encryption to protect all it’s computers, both mobile and workstations, as they contain critical financial information of several other companies. When upgrading their client environment to Vista, we already introduced BitLocker for all hard drives and it worked like a charm. As they now move on to Windows 7, an interesting problem occurred for one the workstations when trying to encrypt a secondary drive.

Bitlocker encrypted OS drive

Whenever the administrator deployed the encryption task sequence via ConfigMgr, the hard drive disappeared from the system. There was no sign left at all, no drive letter in explorer, no entry in the management console and no trace in the device explorer. Gone! Looking at the activity LEDs, there was nothing going on. Restarting the system brought the drive back, but it did not continue to encrypt. Restarting the encryption led to the same behaviour. Looking at the drive’s BitLocker status revealed it began it’s work as it showed a 1% encryption. Decrypting it, again, let the drive vanish.

After some resultless research the final solution was to update the SATA Controller’s driver with the most recent one, in this case from the chip manufacturer, not the workstation vendor. After updating it, the encryption worked flawlessly.